If you have purchased RSF-1 from a reseller, distributor or integrator, you should raise a support ticket with that organisation in the first instance.

To raise a support call on any of the High-Availability.Com products, please ensure you have all required information to hand including the following:

  • Maintenance contract number
  • Software version number
  • Business name and location
  • Call back telephone number
  • Nature of the fault

You should call:

UK – 01625 527360       International +44 (0) 1625 527360

You should also follow up your call with an e-mail to:


with a fuller description of the problem and include as an attachment the output from High-Availability’s supplied diagnostic tool (/opt/HAC/bin/hacdiag)